Are we ready to be skilled public relations professionals?

I came to this personal reflection as I witnessed rapid and unstoppable environmental changes I believe have influenced public relations practices worldwide. There is no doubt the public relations practice has become multinational and multicultural in nature, due to internationalization and globalization. But something keeps bothering me: are we, as public relations professionals, ready to face these challenges?

Over the last couple decades, the number of multinational corporations as well as its employees has significantly increased. From only 24 million employees working at multinational corporations in 1990, the number increased to 54 million in 2001 and reached 69 million in 2011 (UNCTD, 2002, 2012). While there were approximately 65,000 parent corporations controlling 850,000 foreign affiliates in 2001, this number had reached 103,000 parent corporations controlling more than 890,000 foreign affiliates across the world in 2011 (UNCTD, 2002, 2012).  These multinationals, of course, have to deal with employees, governments, partners, suppliers, and customers from different cultural backgrounds. But have we developed the ability to both recognize cross-cultural differences and adjust to these differences?

In line with the growing number of multinational corporations, there is increasing economic activity in some countries. Despite the global economy crisis in 2008-2009, global foreign direct investment flows rose by 16% in 2011 with more than 50% of the investments going to developing and transitioning countries’ economies (UNCTD, 2012). The World Investment Prospects Survey conducted by United Nations Conference on Trade and Development (UNCTD) revealed that multinational corporations’ executives chose 6 developing and transitioning countries’ economies among the top 10 prospective destinations for investment plans in 2012 to 2014. These are China (1^st), India (3^rd), Indonesia (4^th), Brazil (5^th), Russian Federation (7^th), and Thailand (7^th).  For the first time, Indonesia entered the top five destinations, which raised two levels from 2011 survey. The other four destinations are developed countries, i.e. United States (2^nd), Australia (6^th), United Kingdom (6^th), and Germany (7^th). As we are increasingly being forced to enter new markets such as Asia? How will we predict or even decide which strategy might work well in one country and not in another?

Combined with the globalization movement, democratization in many parts of the world at the end of 20^th century has also urged organizations to allocate more resources to manage relationships within its diverse publics. In the early 1990s there was no country that could be considered a democracy. However, since the fall of Nazism and Fascism and more former Soviet bloc countries moving toward a more pluralistic society, the number of countries that embrace civil liberties and free societies has increased. In 1950, there were 33 free countries and in 2011 that number reached 87. As a result, emerging democracies around the world have led to the growth of public communication, which has impacted to the need of more skilled public relations practitioners. Are we also ready for this?

To fulfill the needs of vast multinational corporations’ operations, global public relations agencies are growing. In 2006, the global public relations agency business was estimated to have been worth $7 billion and employ more than 50,000 people worldwide (The Holmes Report, 2007). The latest report shows the business keeps growing. It has reached $10 billion in 2011 and employs more than 66,000 people worldwide, with 107 countries (this is more than half of the total number of countries in the world, i.e. 193 countries including Taiwan) having a representation of at least one of the top ten global agencies.

These figures clearly show public relations has become a significant global business. The trend also shows a significant global public relations development in Asia, with some countries such as China, India, Japan, South Korea, Indonesia, Malaysia, Thailand, Singapore, and Taiwan having at least eight offices belonging to different top ten major global public relations agencies. This may be due to increased economic activity and investment in Asia. In spite of this growth, there is still a lack of strategy applied by global public relations agencies that suits local conditions, as most agencies continue to replicate other global strategies.

So, within this situation are we, as public relations professionals, prepared to practice effectively across borders? With a more globalized world, how should we develop understanding and skills that enable us to conduct public relations practices across cultures, languages, time zones, and other complexities? Has public relations scholarship provided adequate models and information we can follow? This remains to be seen.

By Gregoria Yudarwati

Scholar in Residence

What I learned from my Travels to Xiamen, China

In June I traveled to Xiamen, China, to teach a course in Rhetoric for the Speech Communication department of Xiamen University.  Like UNC Charlotte, Xiamen University prides itself on being innovative.  Communication Studies in China predominantly studies media, advertising and journalism, but Speech Communication at Xiamen proposes to be the vanguard Chinese program for broadly studying human communication, including public relations.  Our department hopes to collaborate with Xiamen in that quest.

I can hardly claim to be a world traveler, but here are a few observations that I hope are worthwhile:

Travelling and working in China is rather easy.  I encountered none of the delays I was warned about in my airline travel.  I did not need to do any currency exchange prior to travelling--the ATM honored my credit union card and charged me a lower fee--$1.38-- than I would have paid at a "guest" ATM machine back home.  Many signs and menus are bilingual, with English listed alongside the Mandarin.  Even at the traditional fishing village of Gulangyu Island, where no cars or bicycles are allowed, the police station was clearly labeled--POLICE.

The Chinese economy continues to boom.  Xiamen is a port town and a tourist destination, and it was doing plenty of both while I was there.  Shipping traffic in the harbor was brisk.  Timber and the ubiquitous containers comprised the bulk of the freight I saw.  The crowds of tourists--and the volume of tourism advertising on Chinese TV--speak to the rise in their discretionary income.  The cars I saw came from every country imaginable and almost all were very new.  The name for old cars seems to be "taxi."

The Chinese are prepared to embrace the new.  As I prepared for my class, the received wisdom was that Chinese students have been trained to expect that answers are either right or wrong.  I was worried, because rhetoric is the study of nuance and ambiguity, where the answer is usually "maybe," or, "it depends."  My thirty-five students enthusiastically embraced the uncertainties and complexities about communication that we explored.  Further, their English was very good, as was their appreciation for the global possibilities offered by the world's rapidly changing technology.  These are students ready for the 21st century, and everything it has to offer.

Business in China is still built upon personal relationships.  Although I was not working in a corporate setting, it was clear that my Xiamen counterparts, like us Americans, understand that there is a substantial business side to higher education.  It was also clear that our business of collaborating must begin with a strong foundation of "getting to know you."  It is a pleasant way of conducting business, but it does require patience.  If public relations is indeed the practice of building relationships, China will provide rich terrain for the profession.

If I committed any intercultural faux pas while abroad, my Chinese friends were kind enough not to point them out.  I know I came close on several occasions, however, but remembered just in time the sage advice given to Debra Winger in Cannery Row: when in doubt about the etiquette, move half a beat slower than those around you, and do what they do. 

By Richard Leeman

Professor, Department of Communication Studies, UNC Charlotte

Be looking out for Dr. Leeman's article in the Center for Global Public Relation's newsletter, the Blue Book! Accessible at the end of August at: http://cgpr.uncc.edu/

The Value of Public Relations Across Borders

What I Learned from the 2012 London Seminar in International Public Relations:

There is a definite difference between studying abroad in order to learn a language and studying abroad for professional advancement. The 2012 London Seminar in International Public Relations was  my second time studying abroad, second time visiting the United Kingdom but my first time exploring a foreign city as an aspiring public relations professional. Public relations will continue to be an evolving profession and London is the perfect city to study public relations in an international setting; I could not have been more excited.

I developed two conclusions from my experience abroad in London.  First, I cannot expect others to accept or understand my culture and background if I do not accept and understand theirs. Every nation’s culture is uniquely its own; The United States is the United States and England is England. One must separate a new culture from his or her own in order to embrace it. I cannot expect American standards in a non-American country. Second, I will stand out as an American everywhere I go. Even if I changed the way I dressed, I cannot change my behaviour norms or the way I carry myself, both derived from growing up in the United States.

Cross-cultural relations are valuable and the need for public relations will increase in today’s evolving world. From my experience abroad, I believe that I must continue to develop a stronger understanding of the many social, political, economic and cultural differences that affect communication around the world. Channels of communication will change as technologies advance but relationships and meaningful dialogue are imperative no matter which medium is used. After all, aren’t all great brands built upon effective communication between its organization and its relevant constituencies?

My definition of public relations strengthened and broadened because my experience from the London Seminar in International Public Relations. Please visit the student-made website for more information about this study abroad program. 

by Irene Tang

Manager, Global PR Resources and Services Unit

Would You Replace the News Release?

     This morning I read an article on PR Daily regarding replacing the news release with a blog. The author, Jeremy Porter, discusses several reasons that he thinks blogs are a better PR move than the news release. Several of these reasons are that blogs are cheaper, you can have an archive, you can track the results, and you can gain reader's feedback.

     A final point that Porter made was that blogs are read more frequently than news releases and thus, would be shared with more people than the news release. Porter suggests companies notifying its audiences that it will be posting all its information on a blog from here on and that they should subscribe to it for updates. This way its audience would receive all its news immediately without waiting on a news release. 


     What do you think about this idea?


     Personally, I think it is an idea that makes sense. Within time, I could certainly see companies moving toward this trend. Most major companies have a blog site already that posts a lot of information regarding the company. A main issue regarding this idea is that some countries do not have easy internet access yet and for international companies with international audiences, this could be an issue. That is where the news release becomes so important because it is so versatile.


8 Reasons to Dump Press Releases for a Blog

By Jaclyn Harris
Associate Manager

Cold Off the Press!

     Today I read an article entitled "For Newspapers, a Less than Daily Future" on the American Journalism Review Website. This article speaks about how Newhouse papers in New Orleans and Alabama are seeing print reductions to save money and appeal to the increasing population of the digital age. 


     Both of these daily publications will begin only printing three times a week starting in September 2012. This is a trend that is becoming more popular throughout the United States. However, even though many are jumping on board with the digital news age, some cities, like New Orleans, are unhappy with the printing reductions. The article stated that there was even a rally in New Orleans this week over the printing reduction, but professionals do not see Newhouse changing its mind. 

     Professionals are interested to see how these changes affect the relationship between the readers and the newspapers. Could this be the beginning of the end of the newspaper as we knew it?


     I personally like newspapers entering the digital age. I think it is so convenient to have the news at your fingertips whenever you want. With smart phones as capable as they are now, there are no limits as to where you can receive the daily headlines and breaking news. Internet access comes at such rapid speed in the United States that, in my opinion, it makes sense to take advantage of that. I can see how big news companies can lose the relationship with its readers by posting all its articles online, but at the same time, companies like CNN and FOX already do this and its publics are still present. 


     I think this is a topic very relevant to public relations practitioners around the world. For instance, our main newspaper in Charlotte, NC,  is the Charlotte Observer; it is online and in print. Since it is online, essentially anyone can see its content. If I wrote a news release and promoted it to the Charlotte Observer, anyone around the world could receive my message. The power of our words are only continuing to grow, giving us even more responsibility.


     What do you think about newspapers becoming "cold" within your smart phone or computer? Do you like the idea of holding a print copy of your newspaper or would you like to see the digital age grow?


     What about in your own country? Are you seeing similar reductions outside the United States? How does this relate to public relations in your country?


For Newspapers, a Less than Daily Future

By Jaclyn Harris
Associate Manager